The "No Bullshit" Return & Exchange Policy

The Short Version:

Every single Encore Offender piece is custom-printed on demand exactly when you order it. Because we actively reject the wasteful, mass-produced fast fashion model (and don't have a warehouse full of cardboard merch gathering dust), we do not accept returns or exchanges for buyer’s remorse, or if you simply ordered the wrong size or color. Check the sizing chart on the product page before you buy. If you prefer a looser fit for the pit, size up.

If Your Gear is Damaged or Defective: We take care of our own. If your apparel arrives defective, damaged, or there is a glaring manufacturing error with the print, we will make it right. You have 30 days from the date of delivery to hit us up.

Simply use our contact form, explain the issue, and attach a clear photo showing the defect (if multiple items are messed up, get them all in one photo). We’ll review it and hook you up with a free replacement or a refund. Note: For direct-to-garment printing, a minor 0.5" shift in print placement is standard and not considered a defect.

Lost in the Void (Lost in Transit): If the postal service swallows your package whole and it gets lost in transit, let us know no later than 30 days after your estimated delivery date. We’ll cover the cost to get a new order shipped out to you.

Wrong Address & Unclaimed Packages: If you enter the wrong shipping address while trying to buy a shirt at 2:00 AM, or if you ignore the delivery notices and the package gets returned to our printing facility, you are responsible for the cost of reshipping. We will contact you to confirm the correct address, but the extra freight charge is on you. Double-check your details before you hit checkout so you aren't waiting outside the venue empty-handed.